In a situation where a new patient reports dissatisfaction with their crowns, what is the appropriate action?

Contacting the previous dentist to discuss the findings is the appropriate action in this scenario. This approach demonstrates professionalism and a commitment to patient care. By reaching out to the previous dentist, you can gather insights regarding the treatment, the materials used, and any existing complications. This collaboration can help ensure that the patient's concerns are addressed comprehensively and accurately.

Additionally, involving the previous dentist allows for a more informed decision about how to proceed with the patient’s treatment. It emphasizes the importance of communication in dentistry and respects the work of the previous practitioner, fostering an atmosphere of cooperation rather than confrontation. It may also provide an opportunity for the previous dentist to rectify any potential issues or to clarify misunderstandings regarding the crowns.

Consulting with the prior provider not only upholds ethical standards but also protects the patient’s best interests, ensuring that any subsequent treatment takes into account all relevant information regarding their dental history.